Terms of Service

Last updated: October 2026

Getting started

A project begins once we have agreed the scope and price with you in writing (WhatsApp or email counts). The quote lists what is included, the deadline, and the number of revision rounds.

Deposits

We ask for a deposit before work starts. It secures your slot in our schedule. The deposit amount is stated in your quote, and the balance is due before we send the final files, unless we agreed something different in writing. You can pay on our Pay a Deposit page or by bank transfer.

Revisions

Your quote includes an agreed number of revision rounds. Changes beyond that, or changes that restart the design from a new direction after approval, are charged separately. We will tell you the cost before we do the extra work.

Refunds

Once design work has begun, the deposit covers the time already spent and is not refundable. If we cannot deliver the project we agreed, we will refund what you paid for the part we did not deliver. If you cancel before we have started any work, we will refund your deposit.

Your part

Please send clear information, text and images on time, and give feedback promptly. Delays on your side can move the delivery date. You must have the right to use any logos, photos or text you send us.

Files and ownership

When the full amount has been paid, you own the final design we deliver to you. Until then, the design remains ours. Source files are provided only if we agreed that in your quote. We may show the finished work in our portfolio and on social media, unless you ask us in writing not to.

Delivery

We send final files through WhatsApp or email, in the formats agreed. Please check them soon after you receive them and tell us about any mistake straight away.

Printing

We prepare print-ready files. Colours can look slightly different on paper than on a screen, and we are not responsible for the work of printers you choose.

Questions

If anything here is unclear, message us before you pay. Our contact details are on the Contact page. See also our Privacy Policy.